How to shop
How I can process the payment?
We accept all type of payment method: Paypal/ Western Union, Bank Account or Cash (for some countries)
How long will I receive the order?
Delivery time may vary depends on your destination, shipping method and order’s quantity. Normally it will take about 7 – 10 working days to deliver the package to your address.
How can I receive the order?
We cooperate with best delivery agency so we can transport your package follow your request. Shipping provider: DHL, UPS, EMS, FEDEX, AIRLINE, ETC
What about the product quality?
We guarantee the quality of hair is 100% as your demand. Please check the order carefully so we can take care of your purchase. We also very welcome if you visit our business for directly see our high quality hair.
How can I place the order?
Contact us any time by Whatsapp/ Viber/ Email for detail. Direct communication is the best way for us to understand your demand.
Can I cancel my order or make changes to it?
Yes, you can cancel or change the order before we send it to delivery vendor.
Is there a minimum order quantity?
No there isn’t any minimum order quantity needed. You can buy one bundle, a hundred bundles or more. The more you buy, the more discounts you get.
Are your hair extension made of 100% human hair?
YES. All of our hair extensions are made of 100% human hair and you can treat it as your own hair. And the hair could be dyed and bleached well.
Under normal circumstances, the hair can be permed. But we do not recommend you to perm frequently, it will damage the hair strands.
How long can I expect the wig to last?
This hair can last for a very long time depending on how you maintain it. Treat it like your own hair and take very good care of it for it to last longer.
Why the hair color is different from the website?
In fact, it is really not a quality problem but a normal phenomenon. Here we can guarantee that our products are all for real shooting. But, different monitors have different displays and it may be slight chromatic aberration due to the effects of light, camera pixels, and color differences in monitor resolution during shooting. In this case, the same color number may have a little color difference.
How long does the return policy last?
We will provide a refund on hair extensions within 7 days of the date that you receive your order.
Do I have to pay for the shipping fee of my return?
Of course, all customers are responsible for their own return shipping costs. We recommend that you send your return through the shipping provider we used to ship the item to you. Refunds will not include shipping charges to your address. Refunds will be issued immediately after Hairac receives the goods from you and checks that all items are in their original condition.
Do I need to contact Hairac before returning my order?
You must contact us before sending a return, in case the return address may be different from the address to which your order was originally sent. Furthermore, we will inspect your returned product and process your refund.
Please note that refunds for returned goods without contacting us cannot be guaranteed.
Where is Hairac’s address?
Before sending your return, please make sure to contact us first to confirm the shipping information.